Questions, answered

We recommend reserving your gown three to six months before your wedding, especially for dates between September and April when demand is highest.

Yes. You can hold up to two gowns for 48 hours after your fitting while you decide.

Of course. We just need the bride's measurements and contact details before the final fitting.

Yes. Non-permanent alterations such as tacked hems, strap adjustments and bustling are included. We will advise on what is possible at your fitting.

Many gowns have corset or lace-up backs that adjust across two sizes. Our stylists will guide you, and the size guide is a good place to start.

Your wedding shoes, or shoes of a similar height, and the undergarments you plan to wear.

We courier gowns across South Africa in protective garment bags, with a prepaid return label included.

The day before your wedding for standard three-day rentals. Destination weddings can be planned with a longer rental period.

Place it back in the garment bag provided and drop it at the courier, or return it to the studio, the day after your wedding. Please do not wash it.

A refundable deposit is held while the gown is with you and is returned once the gown is back and checked, usually within seven working days.

Card payments and EFT. Payment details are confirmed when you reserve your gown.

Please see our rental terms for the full cancellation policy. We will always try to help you change your gown or date instead.

Normal wear and light marks are covered by our professional cleaning. Significant damage may be deducted from your deposit, and we will always talk it through with you first.

Your gown arrives ready to wear. If it needs a touch-up, use a hand steamer held at a distance and never an iron.